Help & FAQs
How Zing Vouchers work
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If you’ve forgotten your password, you can easily set a new one at any time. Just click the ‘Forgotten your password?’ link when signing in. If you are still having troubles please email email@example.com including your full name and email address.
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Please note: If you’re contacting us regarding a voucher you’ve purchased please have your email address and voucher code to hand.
Once you have placed a successful order you will receive an email containing your unique voucher with details of how to book. This usually involves phoning or emailing the deal provider directly to arrange your booking. You can also access your vouchers at anytime by logging into your account.
Top tip: We recommend that you book as soon as possible to make sure that you can use your voucher on your preferred dates. Also, don’t forget to use your voucher before the expiry date too!
If you’ve changed your mind about a voucher and haven’t used it or made a booking, please email firstname.lastname@example.org within 7 days of purchase and we should be able to offer a refund. Refunds are made to the same account that was used to purchase the voucher. Please make sure to contact us from your registered email address, quoting your name and voucher code. After this 7 day period all sales are final and no refunds can be given under any circumstances.
Once you have paid for your order you should receive confirmation by email within 1 hour, unless otherwise stated during the checkout. Once purchased you can view your vouchers at anytime by logging into Your Account.
Tip: Please check your spam folder in case your emails have been filtered there. If you still can’t find your order, please get in touch with us at email@example.com
Yes, vouchers have an expiry date and vouchers must be used before this date. Some vouchers also have time or location restrictions too. These are clearly stated before you buy a voucher and are displayed on the voucher itself. It is important that you contact the participating business as soon as possible to make a reservation. Some vouchers may also have specific restrictions for insurance or legal reasons such as age, weight or height restrictions. Please make sure you check these before purchasing a voucher as we are unable to offer a refund if you purchase a voucher but its restrictions render it unsuitable.